YOUR QUESTIONS, ANSWERED

GETTING STARTED

  • Every property is different. Pollen is designed for properties of 7,500 square feet or more, with enough space to position a hive discreetly away from pools, terraces and neighboring homes.

    We begin with a brief phone consultation, followed by a complimentary site visit to understand your garden and determine whether a hive can be comfortably and safely integrated into the property. If it isn’t the right fit, we’ll always let you know.

  • Not at all. Pollen is designed so you can enjoy having a hive without becoming a beekeeper yourself. We care for the colony throughout the year, so there’s nothing you need to learn or manage unless you want to.

  • We schedule visits around the needs of the colony and the season, always coordinating with you in advance. All we need is access to the garden, and we can work as discreetly as you prefer.

    You’re welcome to join us during an inspection or leave the hive entirely in our hands. If you work with a gardener or landscape team, we’ll also let you know about any simple adjustments that may be helpful around the hive.

SUBSCRIPTIONS & PRICING

  • Pricing depends on your property, hive setup and the package best suited to you. Following your first site visit, we’ll provide a clear proposal outlining the one-time installation fee and ongoing subscription before you make any commitment.

  • Your subscription covers the ongoing care of your colony, including regular inspections, seasonal management, hive health and maintenance, and honey harvesting.

    You’ll also receive honey from your hive as part of the Pollen Estate collection. If you’d like something more tailored, we’re always happy to discuss it.

  • If you decide to end your subscription, we’ll arrange a suitable time to safely remove the hive and relocate the colony with care.

    Because we’re working with a living colony, we simply ask for reasonable notice so we can plan the transition at the right time for both you and the bees. The cancellation process and notice period will always be clearly explained before you subscribe.

HONEY & YOUR GARDEN

  • Every hive and every season is unique. We carefully manage each colony to make the most of the season while working with the natural rhythm of the bees. New hives may begin with a modest first harvest, with yields often increasing as the colony becomes established.

    We can’t promise an exact quantity, but when the hive has surplus honey to share, a portion of the harvest will come home to you.

  • As your bees forage, they move pollen between flowers throughout your garden and the surrounding landscape. Their activity supports pollination across flowering plants, fruit trees, vegetables and native plants, while connecting your garden to the wider local ecosystem.

  • You’ll notice a little more life around flowering plants and near the hive, but the bees naturally disperse across the surrounding landscape to forage.

    Your garden won’t feel crowded with bees; their presence quickly becomes a subtle, natural part of the space.

SAFETY & SUPPORT

  • Rules vary depending on your city and property. Before installation, we review the local requirements and handle the beekeeping registrations and paperwork we can on your behalf. If anything requires your signature or approval, we’ll guide you through it.

    As for nearby neighbors, unless local rules require otherwise, there’s no need to inform them, but doing so can be a thoughtful way to include them from the very beginning. When harvest time comes, sharing a jar can be a lovely way to make them part of the experience.

  • With thoughtful placement and professional management, a hive can sit comfortably alongside everyday family life. We position it away from busy areas and carefully consider the entrance and flight path to minimize everyday interaction.

    If anyone in your household has a known bee-sting allergy, please let us know before installation and speak with your doctor before deciding to host a hive

  • You’ll have direct access to your Pollen beekeeper, who knows your hive and is there whenever you have a question or notice something unusual.

    We care deeply about every colony we look after, but just as much about the experience of the people hosting them. Our role is to make living with bees feel effortless, reassuring and genuinely enjoyable from beginning to end.

Still have a question ?

There is always more to say about bees. Write to us directly here and you'll hear directly from the people who care for them.